Associate Manager Applications
Purpose of the role:
Management of applications support functions of an outsourcing account.
Accountabilities:
- Provide effective and efficient technical with support for applications with a sizable user base and multiple stake holders (Vendor which supplies core Product, Infrastructure team, application support team)
- Taking an active role in production planning
- Assists in account profitability to meet revenue and margin requirements set at the corporate level
- Coordinate and direct all facets of the problem management effort, including bringing the right teams, tools, and information together.
- Continuous risk identification and appropriate escalation.
- Effective utilization and management of staff such that milestones/goals are obtained, and staff is motivated and competent.
- Understands application and technical functionality and capabilities to effectively provide solutions for business requirements.
- Balances demand management for multiple complex simultaneous projects, operational enhancements, break-fix, and maintenance requests.
- Provides strategic guidance for planning projects and operational support for health system initiatives.
- Ensure team adherence to all team, account, and client policies and procedures.
- Support needs across a complex healthcare setting.
- Manages complex implementations and post implementation optimization across hospital/heath system network.
- Demonstrates in-depth knowledge and techniques in supporting Application Analysts and Senior Application Analysts in development projects and complex problem-solving efforts.
- Effectively translate business requirements to technical specifications / IT requirements.
- Develops strategy and resource plans to anticipate demand for implementation services and workforce needs.
- Research and recommends new technologies to streamline processes supporting improved care and reducing costs
- Serve as escalation point for customer issues to minimize the impact and ensure the appropriate information to client services is provided
- Strong problem-solving skills and the ability to handle multiple tasks simultaneously
Academic and professional qualifications
- BA or BS Degree and/or relevant business experience.
Experience
- 3-5 years industry experience preferred
- Up to 2 years’ experience in information technology management preferred
Travel requirements
- May require local travel
- May require other travel for business needs
Working arrangements – May require on call after hours support