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Remote role · noc-anal

NOC Analyst

Conversantgroup

remote,Remote PST time zoneData
Role brief

Description

Conversant Group is an IT infrastructure and security consulting company based in Chattanooga, TN. We have provided technical, organizational, procedural, and process consulting services internationally since the company was formed in 2009. Unlike many IT security companies, Conversant Group has a unique perspective: technology is a tool, nothing more. Technology should support business, and the business should support the people. 

The Network Operations Center (NOC) Analyst II is principally responsible for building, evolving, and maintaining a comprehensive maintenance program to ensure that client environments are compliant with Conversant Group standards. This role will report to the Network Operations Center Manager and work 100% remotely.

An ideal candidate will be able to:
• Manage and perform systems and network maintenance tasks with minimal supervision
• Monitor, document, and report on the efficacy of nightly maintenance tasks
• Develop, monitor, and address routine automated and manually initiated alerts
• Escalate incidents that fall outside of the standard remediation procedures

Conversant Group is an IT infrastructure and security consulting company based in Chattanooga, TN. We have provided technical, organizational, procedural, and process consulting services internationally since the company was formed in 2009. Unlike many IT security companies, Conversant Group has a unique perspective: technology is a tool, nothing more. Technology should support business, and the business should support the people. 

The Network Operations Center (NOC) Analyst II is principally responsible for building, evolving, and maintaining a comprehensive maintenance program to ensure that client environments are compliant with Conversant Group standards. This role will report to the Network Operations Center Manager and work 100% remotely.

An ideal candidate will be able to:
• Manage and perform systems and network maintenance tasks with minimal supervision
• Monitor, document, and report on the efficacy of nightly maintenance tasks
• Develop, monitor, and address routine automated and manually initiated alerts
• Escalate incidents that fall outside of the standard remediation procedures

Responsibilities

  • Perform systems and network maintenance tasks and development
  • Monitor and report on the effectiveness of nightly maintenance tasks
  • Monitor, acknowledge, triage, and perform routine alerting response
  • Perform escalation task as required
  • Develop and manage detailed documentation on exceptions for all clients/updates
  • Perform routine system and network configuration audits
  • Maintain operational awareness of client environments
  • Participate in an On-call rotation

    • Preferred Skills

  • Advance knowledge of Remote Maintenance and Management (RMM) tools such as Auvik, N-Able N-central, and IT Glue
  • Knowledge of software and update automation techniques using N-central automation policies and patch management algorithms
  • Knowledge of incident response tools such as eSentire, CrowdStrike, and Arctic Wolf
  • Knowledge of Domain Controllers, GPOs, and Active Directory
  • Exceptional attention to detail
  • Exceptional communications in any medium and with any audience

    • Qualifications

  •  3 -5 years of experience managing maintenance programs for endpoints, servers, network infrastructure, storage, and applications in a large enterprise or managed services provider
  • Bachelor’s degree in information technology, related field, or equivalent work history
  • Experience working for and within IT for the legal industry
  • Experience in large-scale service delivery in a managed services environment

    • Why work for us?

    We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!
    We truly value our employees and provide an extraordinary package to prove it, including:

    Internal and external learning & development opportunities, including career advancement.
    Competitive compensation & benefits.
    Scheduled & flexible PTO programs.
    Fully remote work options.
    Family friendly programs
    Care packages
    Regular team building events.

    Join the world's first Civilian Cybersecurity Force and take your career to the next level!