Office and Experience Coordinator
Summary
BigCommerce is disrupting the ecommerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for an Office and Experience Coordinator who will create a lasting, positive impression on all individuals who walk through the BigCommerce office. In this Contract, hourly position, you will act as the primary office support for a 90+ person office and champion the office’s cultural initiatives and activities. This position reports to the Manager, Office and Employee Experience .
What You’ll Do
Manage the office reception area including opening the office on time daily, welcoming visitors personally and demonstrating a positive attitude at all times
Walk the office throughout the day straightening up as needed
Perform mail support - send / receive / distribute mail
Escalate maintenance issues for resolution
Assist with badging
Assist office safety program
Scheduling assistance as required
Assist company and office culture and events (events may occur after normal business hours and/or on weekends which may require your presence before, during and after the event)
Assist onsite events for employees, EA team and outside guests.
Assist EA for off-site events
Complete ad-hoc projects as needed and all other duties as assigned
Who You Are
This is an entry-level role, previous experience in hospitality or service industry preferred, administrative experience a strong plus
Strong computer skills, including GMail, Google Docs, Microsoft Office applications
Understand that opinions are often created by impressions and know how to make the right impression on visitors, peers, guests and candidates
Passionate about customer service
Flexible, calm, and pleasant when addressing the unexpected
Someone who lives in the details, thinks about processes and knows how to get and keep things organized
Energized by interacting with people and enjoy playing a central role in the office