Consolidate and import data, along with QA review
Create and edit customer templates
Prioritize and manage requests, including updating requesters and ticketing system on task completion
Complete customer and or project account setup and tracking
Assist with customer report requests; consolidate final reports for uploading in various systems
Verify and validate customer’s information for offboarding
Remove customer information from systems
Assist the sales, customer success, and services teams with contact management where needed
Assist with customer business review preparation
Follow up on customer survey requests
Support customer education content creation
Assist with other projects and initiatives as required to meet/exceed Karbon’s business objectives

Candidates with following experience are encouraged to apply:

1+ years related work experience (or equivalent)
1-2 years of customer service experience – since customer support representatives work directly with customers to solve end-user issues and answer questions, it’s essential that you have strong customer service skills.
BSIT preferred
Excellent facility in the English language, both oral and written
Experience in B2B account management, client services or comparable role
Keen attention to details & ability to work through complex problems using creative solutions
Good project management skills
Ability to distill complex issues into easy to understand recommendations that can be conveyed in writing & verbally
Highly motivated and self-directed
Advanced knowledge of Google Suite and MS Office applications, especially Excel
Basic familiarity with Internet technologies (HTML, FTP, cookies, web beacons, etc.)

Why work at Karbon?

Industry leading benefits package including medical, dental and vision insurance for you and up to three eligible dependents
15 paid time off days per year (which includes 5 Karbon Days per year)
7 Sick leave days per year
Internet and work from home subsidy
Discretionary bonus program
Work with (and learn from) a very experienced team
Be part of a startup team that will continue to grow around you
Flexible approach to work environment (we believe in trust and autonomy)
A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position