The Operations Analyst role at Binance focuses on supporting market expansion, ensuring operational standards, and analyzing data to improve user experience. The candidate will work with cross-functional teams to monitor metrics and implement changes, requiring 4+ years of experience in operations or consulting.
What you need
- 4+ years of proven success in a similar role (management consulting, operations, etc.)
- Data-focused (ability to pull and analyze data)
- Strong executive-level verbal and written communication skills
- Cross-cultural interpersonal skills
- Experience with high-growth settings
- Passion for crypto and digital assets
What you will own
- Assist leadership in leading market expansion plans and shaping new service launch plans
- Ensure operational standards in user onboarding and customer service with business owners and GMs
- Use data dashboards to monitor operating metrics and recommend action plans
- Partner with cross-functional teams to define changes and design experiments using region-specific data
Core skillsOperations AnalysisData AnalysisBusiness StrategyStakeholder ManagementCommunicationMarket Expansion
Remote policyWork-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.Responsibilities
- Help develop and execute global integrated communications for product including GTMs and campaigns, and in support of Binance’s broader product strategy and business objectives
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Position Binance and Binance products as leaders in their respective product categories through media opportunities
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Partner with Product Marketing (PMM under Arlen, still v closely with Qing) to ensure product messaging and campaign strategy and execution are aligned
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Support and troubleshoot product related issues, contain, deescalate and resolve public and user concerns
Requirements
5+ years of experience in PR, communications. Experience in crypto, fintech, traditional finance, consumer technology is strongly preferred.
Good understanding of consumer financial and trading products.
Strong writing and storytelling skills, with the ability to simplify complex or technical products and concepts into media- and user-friendly narratives.
Proactive and at ease in a fast-paced environment, ability to prioritize, manage stakeholders
Additional
Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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