The Operations Manager will own end-to-end fiat operations in South Africa, including banking integrations, fraud controls, and third-party provider management. The role requires 8+ years of financial services operations experience with at least 3 years in payments, fintech, or crypto, and mandates expertise in the South African regulatory framework.
- Remote scope
- Hybrid
What you need
- Financial services operations experience
- Payments, fintech, or crypto experience
- Fiat payment operations management
- Fraud risk management
What you will own
- Establish and manage end-to-end fiat operations including deposit/withdrawal processing, reconciliation, and fraud monitoring across multiple banking rails.
- Implement and maintain a risk-tiered payment access framework with non-overrideable security controls and dynamic references.
- Manage third-party payment provider relationships, including performance monitoring, issue escalation, and vendor due diligence.
- Design and oversee fiat fraud controls, monitor fraud KPIs, and coordinate with global Compliance/AML teams on SAR/STR filing.
Core skillsFinancial operations managementFiat payment systemsFraud risk managementBanking rail integrationsSouth African regulatory complianceVendor relationship management
Remote policyHybrid
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.Responsibilities
Stand up end-to-end fiat ops: deposit/withdrawal processing, daily reconciliation (>99.5% match), exception handling, and fraud monitoring across Nedbank (Phase 1) and subsequent rails (Stitch, Capitec,PayShap).
Implement risk-tiered payment access framework (Tier 0–5) with non-overrideable controls: dynamic one-time payment references, 1:1 name matching for third-party deposits, velocity-based withdrawal staging.
Meet bank 4-hour RFI SLA — the critical operational constraint for maintaining the Nedbank relationship.
Oversee phased rollout: Institutional/VIP → Dynamic EFT Retail → API/TPPP → Broad Retail, with documented evidence for director liability protection.
Manage third-party payment provider relationships (Nedbank, Stitch, Ozow, Peach) — performance, monitoring, issue escalation, vendor due diligence.
Design and maintain fiat fraud controls: dynamic reference governance (amount-bound, time-expiring), static reference rules (EDD-approved only), instant laundering velocity controls, API-channel fraud monitoring, and support social engineering defenses.
Monitor fraud KPIs: fraud rate (<0.05% target), chargeback ratio, STR volumes, orphan payment rates, reconciliation breaks.
Manage fraud detection rules and coordinate with global Compliance/AML on SAR/STR filing.
Requirements
8+ years in financial services operations, with 3+ years in payments, fintech, or crypto.
Proven experience managing fiat payment operations: bank integrations, EFT rails, instant payment systems, third-party payment providers.
Demonstrated fraud risk management experience in a high-volume consumer financial services environment.
Experience operating within South African financial regulatory frameworks (FSCA, FIC, SARB, National Treasury).
Track record of building operational teams and processes from the ground up.
Experience with reconciliation systems, payment matching logic, and exception handling at scale.
Deep knowledge of SA banking and payments ecosystem: EFT, PayShap, Stitch, Ozow, Capitec Pay, Nedbank APi.
Strong understanding of crypto exchange operations: fiat on/off-ramp flows, P2P mechanics, custody settlement.
Fraud typologies and controls: payment fraud, APP fraud, mule accounts, smurfing, social engineering, laundering velocity.
Regulatory operations: CASP licence compliance, Accountable Institution obligations, KI governance, FSP control functions.
Data analysis and metrics management: SQL proficiency or equivalent, dashboard/reporting, KPI-driven operational management.
Additional
Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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