Experience in restaurant, dark store, retail, or warehouse environment
Working knowledge of Microsoft Office or Google G-Suite
Availability for peak hours (5pm - 4:30am)
Role signal brief
The role, at a glance
Extracted from the source posting · 95% confidence
Gopuff is seeking an Operations Supervisor to join the Operations team in Kentish Town, London. The candidate will lead the warehouse team, manage inventory and order fulfillment, and coordinate with delivery drivers. The role requires experience in retail, warehouse, or dark store environments and availability for night shifts.
What you need
Experience in restaurant, dark store, retail, or warehouse environment
Working knowledge of Microsoft Office or Google G-Suite
Availability for peak hours (5pm - 4:30am)
What you will own
Lead the warehouse team during shifts and train new team members on processes and products
Pick and pack items accurately for customer dispatch
Coordinate with drivers and riders to ensure a smooth delivery experience
Resolve issues regarding substituted or out-of-stock items with customers
Receive goods from vendors, verify counts against purchase orders, and resolve discrepancies
Manage stock by putting away products, conducting cycle counts, and managing waste and compliance
Overview: Gopuff is looking for a Operations Supervisor to join the Operations team. Directly reporting to a Site Leader, Operations Supervisor play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. The Operations Supervisor role is a core part of the store leadership team with responsibility to ensure order accuracy and fast, efficient delivery to our customers.
Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.
You will be responsible for leading the team during your shift:
Leading - showing the warehouse team how it’s done, leading by example and being responsible for that shift. Training new team members and being confident on process and product
Picking and packing - accurately pick and pack items on a per order basis for dispatch to customers
Drivers and riders: be the point of contact for drivers on shift and work with them to ensure a slick delivery experience
Issue resolution: Contact customer for substituted or out-of-stock items
Goods in/out: Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
Stock management: Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo
Warehouse management: keep the warehouse clean, organized and a space you can be proud of
About You:
You have experience working in a restaurant, dark store, retail or warehouse environment
General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google G-Suite)
Strong work ethic, punctual, responsible and honest
Must thrive in fast-paced environments
Effective communication skills
Organised, team-oriented, positive attitude and helpful
Flexible and available during peak hours (5pm - 4:30am)
Benefits:
Holiday Pay + Sick Pay
Career growth opportunities
Performance appraisal
Additional
#LI-DNP At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
