Measured seeks a registered nurse with healthcare experience and customer support background to serve as a remote Patient Navigator. The role involves helping telehealth patients achieve weight loss goals, coordinating between medical teams and patients, and resolving communications via email and chat. The position is a 1099 contractor role with flexible scheduling requirements including weekends and a target of 40 hours weekly during US business hours.
- Remote scope
- This is a fully remote role with no geographic restrictions mentioned, though the job targets US-based customers and requires availability during US business hours.
- Time zones
- Eastern Standard Time
- Compensation
- USD 10,000–11,000 / year
What you need
- Nursing background or healthcare experience
- Multiple years of experience in customer support roles for US companies
- Experience with Helpscout or similar ticketing systems
- Strong communication skills (writing, typing, phone)
What you will own
- Resolve patient emails and chats and document relevant information
- Create feedback loops between customers, medical teams, and coaches to improve customer experience
- Identify and recommend product, FAQ, and service updates based on customer feedback
- Meet SLA targets and other performance goals
- Maintain strong bedside manner and communication with telehealth patients
Core skillsPatient NavigationTelehealthCustomer SupportTicketing SystemsClinical TrainingHealthcare CommunicationSLA ManagementCross-functional CollaborationPatient Experience ImprovementWeight Loss Programs
Remote policyThe role is explicitly described as fully remote, with no mention of office location or hybrid arrangements. Nurses or healthcare professionals join the Customer Experience team to work directly with telehealth patients remotely.
About the role:
Measured is looking for experienced Nurses or healthcare professionals to join our Customer Experience team. You’ll work directly with our telehealth patients to help them reach their weight loss goals and ensure that they have a great experience. The ideal candidate is someone who is adept at problem solving, has clinical training and experience, is experienced in remote settings, and who loves helping others.
Company: Measured | Modern Weight Loss | trymeasured.com/
What You'll Do:
Resolve emails and chats from patients and document relevant information as needed.
Create a feedback loop and processes between customers, medical team, health coaches, and the care team to help improve the customer’s experience.
Identify and recommend updates based on customer feedback in relation to product, FAQs, services, and more.
Meet establish SLA’s and other performance goals
This role is a contract (1099) role at $5 per hour with a target of 40 hours per week during normal US business (9-5 EST) hours, including at least one weekend day.
About You:
Nursing background or Healthcare Experience required
You have strong bedside manner with patients
You are excited to adapt into a virtual role
Multiple years of experience in a customer support role for US companies
Adept at supporting a complex service
Strong communication skills - writing, typing and phone.
Organized and detail-oriented work
Experience with Helpscout or similar ticketing systems
