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Remote role · platform

Platform Product Manager

Passport Shipping

remote,Remote, CanadaProduct
Role brief

Description

About Passport:

Our goal is to help brands reach their global potential by building the #1 international eCommerce enablement solution for DTC brands.

Hundreds of the world’s top direct-to-consumer brands like iHerb, Tommy John, Native, Ritual, Seed.com, and more trust Passport to enable their international eCommerce channel.  With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally.

Passport is searching for a platform product manager who will be responsible for the continued development and improvement of the underlying systems that support all of our product lines. This includes our rating and routing engines, internal and external APIs, platform integrations, and other key systems that need to remain performant for our customers to succeed with the products. Passport also continuously updates our systems to use recent updates in technology, to have a modern backend, not bogged down by legacy infrastructure.

A successful candidate will have experience working cross-functionally on technical products, understanding the overall company direction and strategy as well as the roadmaps of each product line to create a unified vision and roadmap for the platform. They will be comfortable switching between conversations with software engineers, other product managers, customers,  technical and non-technical stakeholders, and partner technical teams.

Passport is searching for a platform product manager who will be responsible for the continued development and improvement of the underlying systems that support all of our product lines. This includes our rating and routing engines, internal and external APIs, platform integrations, and other key systems that need to remain performant for our customers to succeed with the products. Passport also continuously updates our systems to use recent updates in technology, to have a modern backend, not bogged down by legacy infrastructure.

A successful candidate will have experience working cross-functionally on technical products, understanding the overall company direction and strategy as well as the roadmaps of each product line to create a unified vision and roadmap for the platform. They will be comfortable switching between conversations with software engineers, other product managers, customers,  technical and non-technical stakeholders, and partner technical teams.

What you'll do:

  • Launch new features across Passport products in collaboration with engineering, sales, operations, and subject matter experts
  • Gather internal and external feedback regarding existing and planned features to improve platform reliability and performance
  • Define key metrics that reflect successful product use and adoption
  • Be the expert in your product areas and help teams to resolve issues and learn about new functionality
  • Create product documentation for internal and external consumption
  • Occasionally figure out a way to hack an MVP together to resolve an immediate problem

    • You have many of the following…

  • (Please apply even if you don’t meet all of the criteria!)
  • 3-5 years of professional experience
  • 1-2 years of software product management experience
  • Strong technical background with ability to establish credibility with engineers and occasionally get hands-on
  • Experience with SQL queries and modern web services technologies
  • Knowledge of user experience design concepts and product frameworks
  • Knack for gleaning customer insights from qualitative and quantitative data
  • Entrepreneurial spirit - you bias toward action and don’t mind getting your hands dirty
  • Familiarity with e-commerce or logistics tools is a plus
  • Familiarity with B2B products and sales is a plus
  • Excellent communication, interpersonal, and time-management skills
  • A proactive and collaborative approach - you love working with people and people love working with you

    • What you'll get...

    - Competitive cash and equity packages
    - Healthcare, dental, and vision
    - 401K & Company Match
    - Bi-Annual Remote Work funds
    - 100% remote work environment #LI-Remote
    - Company issued laptop
    - Flexible PTO
    - Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
    - Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America 
    - Learning & Development Fund for upskilling or products to improve your day-to-day work life
    - One-time remote work set-up stipend to make your at-home office dazzle
    - Teammates around the world in 8 different time zones!