Availability during peak hours of operation (5pm - 3am) and weekends/holidays as needed
Experience & eligibility
Experience
2 years of internal Gopuff experience
Inside the role
Department
Operations
Qualifications
2 years of internal Gopuff experience, 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience, 1+ years of experience in improving processes and efficiencies, ServeSafe Certification, Team-oriented mentality
Role signal brief
The role, at a glance
Extracted from the source posting · 95% confidence
Gopuff is hiring a Process Lead for its Allston, MA onsite facility to lead daily operations and ensure order accuracy. The role involves managing pack, receive, and kitchen teams while coaching staff to improve customer experience. Candidates must have two years of internal Gopuff experience and at least two years of prior leadership experience in similar industries.
Compensation
USD 20–20 / hour
What you need
2 years of internal Gopuff experience
2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
1+ years of experience in improving processes and efficiencies
ServeSafe Certification
What you will own
Pack orders and receive inbound inventory during low vol / min staffed periods
Completing ICQA in low vol / min staffed periods
Support the associate team in path when there are any gaps in shift coverage
Quarterback and direct all associate activities during the shift
Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance
Ensure completion of close/open checklists for OA team
Gopuff is seeking a Process Lead for our Operations team. Reporting to the Site Leader or Manager, this role is a core part of the leadership team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. During your shift, you will lead the performance and day to day tasks of both the Pack and Receive and Kitchen* teams. The success of the team will rely on your ability to coach and motivate the team with a focus on perfecting the customer experience for each order. We put our customers first.
Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Responsibilities:
Pack orders and receive inbound inventory during low vol / min staffed periods
Completing ICQA in low vol / min staffed periods
Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product
Quarterback and direct all associate activities during the shift
Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance
Ensure completion of close/open checklists for OA team
Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed
Develop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift)
Manual intervention of driver routing & dispatching.
Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)Conduct damage + expiry process auditsAssist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking
Troubleshoot/ root cause analysis for defects within shift
Stand, push, pull, squat, bend, reach and walk during shifts
Handle products that may contain tobacco, nicotine, and/or alcohol
Work in freezer locations periodically throughout shifts
Complete additional assigned duties based on the needs of the business
Qualifications:
2 years of internal Gopuff experience
2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
1+ years of experience in improving processes and efficiencies and ServeSafe Certification highly preferred
Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends
Team-oriented mentality
Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
Ability to stand, bend, reach and walk during shifts
Ability to lift up to 49 pounds
Professional fluency in Spanish, preferred
Pay:
Gopuff pays employees based on market pricing, and pay may vary depending on your location. Compensation for U.S. locations is based on a cost-of-labor index for that geographic area.
Allston, MA: $19.50 per hour
The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.
Additional
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
