Fluid schedules; availability during peak hours of operation (5pm - 3am) and on weekends and/or holidays
Experience & eligibility
Languages
Spanish
Inside the role
Department
Operations
Qualifications
2 years of internal Gopuff experience
2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
1+ years of experience in improving processes and efficiencies
Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am)
Hiring specifics3 details
Employer reference
#1123
Occupation
Operations Management
Physical requirements
Ability to stand, bend, reach, walk, and lift up to 49 pounds; work in freezer locations; handle products containing tobacco, nicotine, and/or alcohol
Role signal brief
The role, at a glance
Extracted from the source posting · 90% confidence
Gopuff is seeking a Process Lead for its Operations team in Newark, NJ. The role involves directing daily site operations, coaching associates, and ensuring order accuracy and delivery efficiency. Candidates require internal Gopuff experience and leadership background in retail or similar environments.
What you need
2 years of internal Gopuff experience
2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
1+ years of experience in improving processes and efficiencies
Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am)
What you will own
Lead the performance and day-to-day tasks of Pack, Receive, and Kitchen teams
Pack orders and receive inbound inventory during low-volume or minimally staffed periods
Complete ICQA during low-volume or minimally staffed periods
Support the associate team in path operations, including use of carts, pallet jacks, and dollies
Direct all associate activities during the shift
Escalate site issues in real time to Site Leadership, Regional Leadership, and Live Monitoring
Core skills
Process ImprovementTeam LeadershipInventory ManagementRetail Operations
Gopuff is seeking a Process Lead for our Operations team. Reporting to the Site Leader or Manager, this role is a core part of the leadership team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. During your shift, you will lead the performance and day to day tasks of both the Pack and Receive and Kitchen* teams. The success of the team will rely on your ability to coach and motivate the team with a focus on perfecting the customer experience for each order. We put our customers first.
Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.
Responsibilities:
Pack orders and receive inbound inventory during low vol / min staffed periods
Completing ICQA in low vol / min staffed periods
Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product
Quarterback and direct all associate activities during the shift
Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance
Ensure completion of close/open checklists for OA team
Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed
Develop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift)
Manual intervention of driver routing & dispatching.
Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)Conduct damage + expiry process auditsAssist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking
Troubleshoot/ root cause analysis for defects within shift
Stand, push, pull, squat, bend, reach and walk during shifts
Handle products that may contain tobacco, nicotine, and/or alcohol
Work in freezer locations periodically throughout shifts
Complete additional assigned duties based on the needs of the business
Qualifications:
2 years of internal Gopuff experience
2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
1+ years of experience in improving processes and efficiencies and ServeSafe Certification highly preferred
Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends
Team-oriented mentality
Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
Ability to stand, bend, reach and walk during shifts
Ability to lift up to 49 pounds
Professional fluency in Spanish, preferred
Additional
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
