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Program Management - Senior Manager - Lending Collections

Paytm

onsite,Noida, Uttar PradeshManagementFull-time
Before you apply

Role details

The practical picture
Employment
Full-time
Role signal brief

The role, at a glance

Extracted from the source posting · 95% confidence

This role involves developing and implementing data-driven collection strategies for Paytm's lending business, focusing on loss forecasting, segmentation, and process automation. The Senior Manager will own analytical insights and strategy execution across various collection buckets to optimize recovery rates.

What you need

  • Program management experience in lending or collections
  • Analytical skills in data analysis and strategy development
  • Knowledge of collection processes, loss forecasting, and segmentation
  • MS Excel and PowerPoint proficiency

What you will own

  • Develop collection strategies and ensure processes are followed as planned
  • Analyze data and implement collection strategies using data science
  • Develop and implement advanced analytics approaches including statistical modeling
  • Analyze big data to understand trends and provide actionable business insights
  • Break down loss forecasts into collections roll rates and recovery rates
  • Track Account-to-Collection Ratios (ACR) by bucket to optimize performance
Core skills
Program ManagementData AnalysisMS ExcelLending CollectionsStrategy DevelopmentStatistical ModelingSQLPython
Internal freshness window ends Oct 17, 2026
program managementdata analysisms excellending collections
Role brief
About Us:  Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
Key Responsibilities:Collection Strategy & Analytics -Develop strategies for all collections related activities and ensure that the processes are followed as plannedAnalyzing the data and Implementing different collection strategies with Data ScienceRegular improvement in processes & collection strategies. A/B testing, data analysis and iterations.Develop and implement advanced analytics approaches including statistical modellingAnalyze big data (structured and unstructured) and understand trends to provide actionable insights that impact business bottom line.Break down the Loss forecasts into collections roll rates and recovery ratesTrack Account-to-Collection Ratios (ACR) by bucket to optimize collections performanceSegmentation analysis has to be conducted using analytical tools and strategies for each segment have to be deployed across buckets.Devise Champion Challenger programs showing Cost Vs Benefit analysis driving higher resolution rates across products and bucketsAnalyzing data: Performing quantitative and qualitative analysis on accounts.Developing strategies: Developing collection strategies based on insights from stakeholders.Implementing strategies: Working with the collection strategy support unit to implement and control the execution of strategies.Improving processes: Automating processes, data, and models to improve productivity.Forecasting losses: Increasing the accuracy of loss-forecasting strategies.Segmenting customers: Developing more effective contact strategies by segmenting customers, including behavioral segmentation.Meeting regulatory requirements: Applying individualized collection strategies to meet regulatory requirements.DRR tracking of FTE, TC, Field and AgencyAutomation and Enhancement of MIS reports
Technical skills : MS Excel + Powerpoint/ Tableau preferred. SQL/R/Python additional
Why Join Us:1.  A collaborative output driven program that brings cohesiveness across businesses through technology 2.  Improve the average revenue per use by increasing the cross-sell opportunities3.  A solid 360 feedback from your peer teams on your support of their goals4.  Respect, that is earned, not demanded from your peers and manager
Compensation : If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!