Regional Relationship Manager oversees customer portfolio, vendor relationships, and data-driven vendor performance analysis for Lessen's property services platform. The role requires negotiating vendor contracts, conducting client needs assessments, and aligning 30,000+ vendors across geographic regions to improve profitability and risk management.
- Compensation
- USD 90,000–100,000 / year
What you need
- High School Diploma or greater
- 4 years of experience in Construction, Quality Control, Customer Service, or similar
- Microsoft Word, Excel, PowerPoint
What you will own
- Develop negotiation strategies and participate in vendor negotiations on price, delivery, and terms
- Provide data and analytics to support informed vendor selection decisions
- Conduct data analysis for vendor performance tracking and management
- Perform regular client needs assessments to understand objectives and challenges
- Manage vendor relationships proactively and reactively, leveraging internal resources
- Minimize costs and maximize value through strategic sourcing and negotiations
Core skillsVendor ManagementContract NegotiationData AnalysisCustomer Relationship ManagementStrategic SourcingMicrosoft Office
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
The Regional Relationship Manager assists the department and leadership in achieving profitable business results through key KPI metrics. This role is responsible for the oversight of customer portfolio, vendors, and ensuring relationships are created and developed with our clients. This role also analyzes data used to align vendors in their geographic areas to reduce risk, and improve performance and profitability.
What You'll Do:
· Develop negotiation strategies and participate in negotiations with vendors on price, delivery, terms, etc.
· Provide supporting data and analytics to ensure informed decisions are made when choosing vendors
· Conduct data analysis to support management of vendor base; provide in-depth vendor performance analysis
· Uncover/understand client objectives, challenges and needs by performing regular client needs assessments
· Proactively and reactively manage vendor relationships; leverage internal resources to enhance relationships
· Minimize cost and maximize value in the sourcing process via leveraging strategic sourcing, negotiations, etc.
· In project checks pre & post with focus on Quality Control.
· Assist Estimation and Project teams with any market issues as well as previewing fron and back end projects when necessary.
· Interact cross-functionally with all other departments and serve as an effective and value-added service for the entire organization
· Handles moderately complex issues and problems with a sense of urgency; appropriately identifies and escalates issues to department leadership
· Perform work under general supervision; carefully reviews the details and accuracy of work performed
· Travel expected up to 40% of the time
· Performs ad-hoc projects and other duties as assigned
What You'll Need:
Role Specific Skills
· Computer Skills: Microsoft Word, Excel, PowerPoint,
· System Experience: Reno Walk, Scopesy, etc
Qualifications
Minimum Qualifications
· High School Diploma or greater
· 4 years of experience in Construction, Quality Control, Customer Service, or similar
Additional
Why Lessen:
· Competitive compensation
· Health, Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 
