Salsify is seeking a highly motivated, detail-oriented and results-driven Renewal Manager to drive customer retention goals for an assigned portfolio of customers in our Mid-Market segment. The Renewal Manager will own all aspects of the contract renewal process and work closely with the Customer Success, Sales, and other cross-functional teams to mitigate risk + drive upsell.

How You’ll Make an Impact:

Executes all phases of the renewal process

Internal Alignment
Pricing proposal
Negotiation
Contract creation

Identifies customer requirements, uncovers roadblocks, and executes renewal strategies to reduce churn and drive customer success
Proactively identifies churn risk by analyzing adoption and health metrics in partnership with the Customer Success Managers
Accurately maintains and forecasts churn risk on a quarterly basis
Actively participates in the development and execution of cross-functional churn risk mitigation strategies
Collaborate with internal teams to drive upsell that may be tied to the renewal or originate from inbound customer inquiries mid-contract term

You'll Enjoy This Role If You Have:

1-2 years of experience in a Sales, Operations, Customer Success, or Account Management role
Consistent achievement of retention and upsell targets
Experience building credibility, trust, and rapport with stakeholders at all levels, both within and outside of the organization
A business focused mindset with strong commercial capabilities
Excellent communication, strong project management and organization skills
Salesforce experience is strongly preferred
Language requirements: English

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