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Remote role · retail-k

Retail Key Holder, Pleasanton, #482

Gopuff

onsite,Pleasanton, CACustomer ServiceFull-time
Salary17.65USD-17.65USD
Before you apply

Role details

The practical picture
Employment
Full-time
Role signal brief

The role, at a glance

Extracted from the source posting · 95% confidence

Gopuff is hiring a Retail Key Holder for the Pleasanton, CA location to handle store opening/closing and provide customer service. The role requires 1+ year of leadership experience in retail or equivalent fields and a minimum hourly wage of $17.65. The position involves training new staff, managing inventory, and processing cash transactions in a hybrid work arrangement.

Compensation
USD 18–18 / hour

What you need

  • Retail leadership experience
  • Fluid schedule availability (nights, weekends, holidays)
  • Basic math and cash handling proficiency
  • High School Diploma

What you will own

  • Open and close the store and perform duties in the absence of management
  • Provide customer service and assist during high-volume periods
  • Train new employees on store procedures, product knowledge, and service standards
  • Manage inventory, including restocking, counts, and discrepancy identification
  • Process cash transactions, refunds, and exchanges accurately
  • Monitor the sales floor to prevent theft and ensure store cleanliness
Core skills
Retail OperationsCustomer ServiceCash HandlingInventory ManagementTeam TrainingLoss PreventionAge VerificationStore Opening/Closing Procedures
Internal freshness window ends Oct 21, 2026
View source evidence
  • applicant_location_requirements “Job location: Hybird-Pleasanton, CA”
  • category “BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team. This position is responsible for opening and closing the store and performing other duties in the absence of management.”
  • confidence “Job location: Hybird-Pleasanton, CA”
  • employment_type “Job location: Hybird-Pleasanton, CA”
  • location “Job location: Hybird-Pleasanton, CA”
  • must_have “1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience”
  • remote_scope “Hybird-Pleasanton, CA”
  • salary “Pleasanton, CA: USD $17.65/hr”
retail operationscustomer servicecash handlinginventory management
Role brief
BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team. This position is responsible for opening and closing the store and performing other duties in the absence of management. A Key Holder will assist the store in periods of high volume and provide support for new employees, providing excellent customer service while driving sales.

Responsibilities:

  • Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services
  • Arrive early to open the store and leave late to close the store
  • Will assist the store in periods of high volume and provide support for new employees
  • Knowledge of in house products to provide customers with recommendations
  • Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies.
  • Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits.
  • Operating scanners, cash registers, and other electronics
  • Follow proper age verification policies
  • Ensuring all prices and quantities are accurate and providing a customer receipt
  • Processing refunds and exchanges
  • Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures.
  • Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
  • Train new employees on store procedures, product knowledge, and customer service standards

    • Qualifications:

  • 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience 
  • Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc.
  • Basic math skills and proficiency in cash handling
  • Team-oriented mentality
  • Ability to lift up to 49 pounds
  • High School Diploma or equivalent

    • What We Offer:

  • Medical/Dental/Vision Insurance (for full-time employees)
  • 401(k) Retirement Savings Plan
  • 25% employee discount & FAM Membership
  • Vacation and Sick Time for eligible employees
  • EAP through AllOne Health (formerly Carebridge)

    • Pay:

  • Gopuff pays employees based on market pricing and pay may vary depending on  your location. Compensation for U.S. locations is based on a cost of labor index for  that geographic area. 
  • Pleasanton, CA: USD $17.65/hr
  • The salary range above reflects what we’d reasonably expect to pay candidates. A  candidate’s starting pay will be determined based on job-related skills, experience,  qualifications, work location, and market conditions. These ranges may be  modified in the future. For additional information on this role’s compensation  package, please reach out to the designated recruiter for this role.  

    • Additional

    At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
    And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
    Like what you’re hearing? Then join us on Team Blue.
    Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.