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Sales Development Representative

Kustomer

US - New York, NYSalesFull-time
Salary$62K - $70K
Before you apply

Role details

The practical picture
Employment
Full-time
Role signal brief

The role, at a glance

Extracted from the source posting · 90% confidence

Sales Development Representative role at Kustomer, an AI-native customer experience platform. The role involves outbound prospecting, lead qualification, and appointment setting for account executives. The position requires 6+ months of inbound/outbound sales experience, strong communication skills, and existing presence in the New York tri-state area (CT, NY, NJ).

Remote scope
Must be located in the tri-state area (CT, NY, NJ); team comes into Manhattan office 1x a week on Wednesdays; remote-friendly team with hubs in NYC and London
Compensation
USD 62,000–70,000 / year

What you need

  • 6 months of inbound/outbound sales experience (may include internships)
  • Ability to engage prospects quickly over email, phone, and in person
  • Clear, concise written and verbal communication
  • Grit and comfort with rejection
  • Time management skills to complete objectives
  • Experience being accountable to metrics, often exceeding them

What you will own

  • Prospect and source potential decision makers through email, phone, and social channels
  • Lead qualification meetings and appointment setting for account executives
  • Research and develop prospective accounts with informed, creative follow-ups
  • Partner with marketing to define target market segments and messaging strategies
  • Achieve quarterly quotas for developed leads and closed sales
  • Handle sensitive personal data in compliance with HIPAA requirements
Core skills
Outbound SalesLead GenerationQualification MeetingsProspectingCRMCommunicationTime ManagementSales MetricsEmail ProspectingSocial Selling

Remote policyThe Krew is a remote-friendly team spread across the U.S. with hubs in NYC and London. Gather in person each year at annual Kick-Off event. Position requires being located in tri-state area (CT, NY, NJ) with weekly office attendance in Manhattan.

Internal freshness window ends Oct 21, 2026
View source evidence
  • location “Job location: US - New York, NY”
  • salary “$62K - $70K”
  • remote_scope “team comes into our Manhattan office 1x a week on Wednesdays. You must already be located in the tri-state area (CT, NY, NJ).”
  • applicant_location_requirements “You must already be located in the tri-state area (CT, NY, NJ)”
  • must_have “6 months of inbound/outbound sales experience (may include internships), previous work with sales/startups preferred”
  • must_have “You are able to quickly engage potential customers over email, phone, and in person”
  • must_have “You're clear, concise, and accurate in your communications, both written and verbally”
  • must_have “You possess grit and don't shy away from rejection”
  • responsibilities “Engaging with potential prospects over email and phone to qualify and set appointments for the account executives”
  • responsibilities “Identifying target customers for Kustomer through email, phone, and social channels”
  • responsibilities “May involve handling sensitive personal data”
  • company_remote_policy “Our Krew is a remote-friendly team spread across the U.S. with hubs in NYC and London. We gather in person each year at our annual Kustomer Kick-Off event”
outbound saleslead generationqualification meetingsprospecting
Role brief

About Kustomer

Kustomer is the AI-native customer experience platform that turns every interaction into a lasting relationship and a measurable business outcome. By unifying customer data, conversations and AI-native workflows into a single connected timeline, Kustomer helps teams cultivate customers, not tickets, resolving issues faster and delivering more personalized service across every channel. Today, Kustomer is the core platform for leading customer service brands like Sweetgreen, Starz, Vuori, Goldbelly and Cotopaxi.

Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer raised nearly $200M in funding culminating in a Series E before being acquired by Meta in a deal that closed in 2022. In 2023, Kustomer's founders and original investors, Battery, Redpoint, and Boldstart Ventures, spun the company back out with a $60M investment as an independent, privately held business ready to focus more deeply on AI. In 2025, Norwest led our Series B, bringing our total funding to $90M. This momentum allowed Kustomer to double down on AI-native innovation and build a sharper roadmap for the future of customer experience. Our Krew is a remote-friendly team spread across the U.S. with hubs in NYC and London. We gather in person each year at our annual Kustomer Kick-Off event and always look for Krew members who are curious, collaborative, and ready to shape the future of Customer Experience.

About the Role

As a Sales Development Representative (SDR), you will support the Kustomer sales effort in multiple functions while developing your skills for a full-cycle sales role. Your daily responsibilities will include the prospecting and sourcing of potential decision makers, outbound lead generation and leading qualification meetings. You will create an excellent first impression for prospective customers over multiple channels, including email, phone, and social. You will work closely with the sales and marketing teams driving Kustomer’s message to the market.

We are focused on hiring in the New York, NY metropolitan areas as the team comes into our Manhattan office 1x a week on Wednesdays. You must already be located in the tri-state area (CT, NY, NJ).

You'll be responsible for:

  • Engaging with potential prospects over email and phone to qualify and set appointments for the account executives

  • Identifying target customers for Kustomer through email, phone, and social channels

  • Maintaining active engagement with leads through informed, creative follow-ups

  • Researching and developing prospective accounts

  • Working closely with account executives to identify qualified accounts and define strategies for outreach

  • Partnering with marketing to deliver proper messaging and identify the best target market segments

  • Achieving quarterly quotas for developed leads and closed Sales

  • May involve handling sensitive personal data

Your qualifications:

  • 6 months of inbound/outbound sales experience (may include internships), previous work with sales/startups preferred

  • You are able to quickly engage potential customers over email, phone, and in person

  • You’re clear, concise, and accurate in your communications, both written and verbally

  • You’re excited by AI and quickly mapping them to Sales processes

  • You possess grit and don’t shy away from rejection

  • You’re hungry to progress your career

  • You know how to effectively manage your time to complete objectives

  • You have experience being accountable to metrics, often exceeding them

  • You thrive in a high-energy team environment


Want to learn more about our Sales culture? Check out our CRO's Builtin Article: No one is a Cog in the Machine.

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Candidate Privacy Notice

As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.