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Senior Associate - Client Analytics Services

Veeva Systems

remote,New York - New York CityCustomer ServiceFull-time
Salary85000USD-120000USD
Before you apply

Role details

The practical picture
Employment
Full-time
Role signal brief

The role, at a glance

Extracted from the source posting · 90% confidence

Veeva Systems is hiring a Senior Associate in Client Analytics Services to act as a strategic partner for major agencies and brands, bridging product capabilities with customer strategic goals. The role involves managing the customer success lifecycle, leading meetings, and using the Crossix Measurement Suite to interpret data and drive marketing effectiveness.

Remote scope
New York, United States
Compensation
USD 85,000–120,000 / year

What you need

  • 3+ years in an analytical and customer-facing role
  • Customer relationship management
  • Data analysis and troubleshooting
  • Project management
  • Willingness to travel

What you will own

  • Manage day-to-day customer success from post-sale setup through renewal
  • Lead customer meetings and present findings to agency and customer teams
  • Interpret data using Crossix Measurement Suite to build actionable marketing narratives
  • Oversee delivery timelines and milestones for client projects
  • Collaborate cross-functionally to troubleshoot complex results and answer business questions
Core skills
Customer Relationship ManagementData AnalysisProject ManagementCritical ThinkingCommunicationMarketing Analytics

Remote policyAs a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Internal freshness window ends Oct 21, 2026
View source evidence
  • salary “Base pay: $85,000 - $120,000”
  • location “Remote-New York City”
  • must_have “3+ years in an analytical and customer-facing role”
  • must_have “Proven ability to support customer relationships and communicate with external partners”
  • company_remote_policy “As a Work Anywhere company, we support your flexibility to work from home or in the office”
customer relationship managementdata analysisproject managementcritical thinking
Role brief
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.   At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.   As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.   Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Crossix is positioned at the center of big data, innovative technology, media, and life sciences. Our mission is to empower life sciences companies with the data and insights they need to drive DTC and HCP marketing effectiveness and, ultimately, better patient outcomes. As part of Veeva, the Crossix team offers the agility of a high-growth team with the stability of a global leader. 

We are looking for an experienced analyst to join our Client Analytics Services team. As a Senior Associate, you will be the bridge between our industry-specific product and our customer’s strategic goals. You’ll act as a strategic partner to major agencies and brands, ensuring every delivery provides clear, actionable value with speed.

What You'll Do

  • Drive Execution: Manage the day-to-day flow of customer success, from initial post-sale setup through the renewal cycle
  • Lead Customer Meetings: Serve as a reliable point of contact for agency and customer teams, comfortably leading meetings and presenting findings independently
  • Data Storytelling: Leverage the Crossix Measurement Suite to interpret data and build clear, actionable narratives that inform marketing decisions and highlight product value
  • Project Management: Oversee delivery timelines and milestones, providing clear feedback to internal teams to ensure high-quality, on-time deliveries
  • Collaborative Problem Solving: Use critical thinking and cross-functional collaboration to troubleshoot complex results and answer the customer’s core business questions

    • Requirements

  • Experience: 3+ years in an analytical and customer-facing role
  • Customer Skills: Proven ability to support customer relationships and communicate with external partners
  • Data Comfort: Experience working with data and navigating problems using data
  • Analytical Mindset: Strong critical thinking skills and the ability to troubleshoot complex results
  • Detail Oriented: Exceptional organizational skills and rigorous attention to detail
  • Travel: Willingness to travel to key customer meetings

    • Nice to Have

  • Experience in Life Sciences
  • Marketing analytics experience
  • Direct experience with the Crossix Measurement Suite

    • Interviewing with Veeva

    We value your time and believe in a transparent hiring process. Here is the process you can expect.

  • Follow the application process and submit your resume.
  • Within 3 days, you will receive a link to a personality assessment administered by a third party.
  • Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
  • If moving to the interview stage, the process is as follows:
    1. A conversation with the hiring manager
    2. A practical case exercise
    3. A final conversation with our group's Senior Leader.
  • Once all interviews are complete, the manager will be in touch with a final decision.

    • Perks & Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

    • Compensation

  • Base pay: $85,000 - $120,000
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

    • Additional

    #LI-Remote #LI-MidSenior
    Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.   Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.