Senior Consultant responsible for leading global MedTech Complaints implementations using Veeva's Quality Management solutions. Role requires 8+ years in GMP Systems/Software Consulting and 5+ years in Medical Device Complaints Management. The position involves acting as a primary customer liaison to guide process transformation and post-implementation adoption.
- Remote scope
- Global customer implementations
- Compensation
- USD 80,000–200,000 / year
What you need
- 8+ years of experience in GMP Systems ownership or Software Consulting
- 5+ years of experience in Complaints Management for Medical Device
- Strong understanding of FDA, EU MDR/IVDR requirements and Reporting
- Knowledge of ISO 13485 and 14971
- Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead
- Experience in the Life Sciences Quality, Manufacturing, or Healthcare spaces
What you will own
- Lead QMS Complaints implementation workstreams at customers for Veeva’s MedTech Quality Management solutions
- Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties
- Analyze customer requirements and new product features to develop customer adoption and enhancement roadmaps
- Guide customers in adopting Vault and industry best practices as part of post-implementation programs
Core skillsQMS Complaints ImplementationMedical Device RegulatoryISO 13485Veeva VaultConsultingBusiness AnalysisCAPA ManagementRisk ManagementGxP Compliance
Remote policyAs a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva is looking for an experienced quality software consultant to lead implementations at Veeva’s MedTech customers globally. This role will guide the transformation of our customers’ Quality Management processes and technology. The MedTech Quality consultant will work closely with Professional Services teams to ensure delivery success across QMS implementations.What You'll Do
Review and analyze existing Customer business process and identify key process steps, gaps, and requirements that would impact implementation approach
Lead QMS implementation workstreams at our customers for Veeva’s MedTech Quality Management solutions
Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties
Analyze customer requirements and new product features to develop customer adoption and enhancement roadmaps
Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement of the customer
Requirements
6+ years of experience in GMP Systems ownership or Software Consulting
Strong understanding of FDA, EU MDR/IVDR requirements and Reporting
Understanding of relationship between Complaint Handling, CAPA, Nonconformance and Risk Management processes
Knowledge of ISO 13485 and 14971, FDA 21CFR Part 803, 820, 822, 806, EU GMP Annex 11
Ability to understand business requirements and design creative solutions
Excellent verbal and written communication skills
Experience in the Life Sciences Quality, Manufacturing, or Healthcare spaces
Nice to Have
Veeva Vault implementation experience
Management Consulting
Change Management experience
Field Action and Product Return experience
Complaints Management for Medical Device preferred
Interviewing with Veeva
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Follow the application process and submit your resume.
Within 3 days, you will receive a link to a personality assessment administered by a third party.
Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
Once all interviews are complete, the manager will be in touch with a final decision.
Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Compensation
Base pay: $80,000 - $200,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Additional
#LI-Remote
#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
