Grafana is seeking a passionate and detail-oriented Senior Global Billing Operations Analyst to join our dynamic team. Reporting directly to the Senior Manager, Finance Operations, you'll play a pivotal role in scaling our operations and supporting the rapid growth of our innovative company.
Why You'll Love Working at Grafana:
- Exciting Growth Environment: Thrive in a high-growth, fast-paced setting where your contributions directly impact our success.
- Innovative Culture: Be part of a team that values continuous improvement and creative problem-solving.
- Collaborative Atmosphere: Work cross-functionally with teams across Accounting, FP&A, Customer Success, Systems, Deal Operations, and Legal.
Responsibilities:
- Daily Operations: Execute cash application and reconciliation procedures with precision.
- Customer Support: Manage billing adjustments and customer data reconciliation across multiple systems.
- Billing Management: Efficiently handle the billing ticket queue and oversee billing and collections for our self-serve customer base.
- Client Onboarding: Lead the successful onboarding of Grafana as a vendor for new clients.
- Month-End Close: Assist with billing analysis, monthly GL account reconciliation, and AR aging analysis.
- Cross-Functional Collaboration: Foster strong relationships with various teams and undertake special projects as needed.
- Issue Resolution: Identify and resolve root cause issues in billing and collections processes.
Requirements:
- Bachelor's or Associate's Degree in Accounting or related field, or equivalent experience.
- Technical Skills: Proficiency in Salesforce and advanced skills in MS Office (Excel, Word, PowerPoint), and Netsuite.
- Autonomy and Problem-Solving: Ability to manage projects independently and solve problems creatively.
- Communication and Customer Service: Exceptional oral and written communication skills with a strong customer service orientation.
- Passion for Learning: Eagerness to learn and adapt in a rapidly evolving environment.
- Collaborative Mindset: Ability to communicate effectively across all levels of management and departments.
- Proactive Attitude: Self-motivated with a knack for managing priorities and thriving under pressure.
- Ideally someone with experience with Marketplace Channel offerings: AWS, GCP, or Azure offerings OR someone who possesses the drive and aptitude for analyzing and interpreting reports
- Prior experience with Zendesk is a plus.
In the US, the Base compensation range for this role is $63,000 - $75,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.