About the role

As the Sr. Manager of GTM Operations, you will lead cross-functional strategic efforts to maximize performance against targets and improve efficiency of the GTM teams. You will collaborate with various internal teams (e.g., Sales, Marketing, Customer Success, Onboarding, Product & Engineering, Enablement & Training, Sales Analytics & Strategy) to align on priorities, solutioning, resourcing, and timelines, and deliver consistently high-quality work. You will also manage a team of operations, systems, and project management specialists who support the GTM organization.

This is a remote role, with headquarters located in NYC and an office for those in the area.

What you’ll do

• Lead and develop a team of GTM operations, systems, and project management specialists
• Own prioritization of capacity by balancing company/GTM priorities and skillset
• Support requirements-gathering and solutioning to ensure we move quickly while considering long-term scalability where possible (and important)
• Provide ongoing visibility for GTM leadership into team priorities and challenges. Secure alignment on trade-offs
• Diagnose strengths and development opportunities for team members. Devise coaching plans and be responsible for continually advancing both their technical and non-technical skills
• Recruit and effectively onboard high-potential team members
• Drive and own successful delivery of key initiatives with significant GTM systems and operational dependencies
• Responsibilities include (but are not limited to): Definition and alignment on goals and scope, identification of cross-functional stakeholders and their roles, requirements-gathering, work-planning, securing resources, holding contributors accountable, status reporting, driving decision-making with senior leaders
• Relevant business partners include (but are not limited to): Sales, Marketing, Customer Success, Onboarding, Product & Engineering, Enablement & Training, Sales Analytics & Strategy
• Expand our universe of known leads. Drive enhancements of crucial information to inform prioritization and increase conversion, partnering closely with Marketing for alignment
• Responsible for optimizing GTM processes to improve efficiency and effectiveness, and to facilitate measurement of drivers which could inform strategies to improve overall GTM performance
• Proactively identify opportunities, size impact, and secure commitments for prioritization and resourcing

Key qualifications

• 6 - 8 years of experience leading RevOps-relevant functions (e.g., RevOps, BizOps, Sales Ops)
• Experience managing and coaching 3+ team members with operational, technical, and project management expertise
• GTM experience across customer segments (Enterprise and SMB) and functions (Sales, Marketing, Onboarding, Customer Success)
• Experience building GTM plans for new products and sales motions, securing and deploying critical resources
• A track record of successfully managing complex initiatives from start to finish, delivering high-quality work under tight deadlines
• Able to synthesize and solve complex problems, tailor communications to audiences of varying levels and areas of expertise, and debate paths forward with senior leadership
• Proficient prioritization, communication, problem solving, collaboration, and stakeholder management skills
• Bachelor’s Degree or equivalent
• Technical Skills:
• CRM administration (Salesforce or HubSpot), Excel, data visualization tools (required)
• ZoomInfo/Chorus, Yardi, ALN, Snowflake, Sigma (preferred)

The national base pay range for this role is $141,000-$157,000 in base salary. Individual compensation will be commensurate with the candidate's experience aligned with Flex's internal leveling guidelines and benchmarks.