Senior Professional Services Consultant

Position Overview: 

The Deployment team at Zscaler helps customers properly deploy their Zscaler solution. A Professional Services Consultant at Zscaler is a senior technical individual contributor, traveling to customer sites to assist in proper design and deployment.

In this role, you will be a key field resource, working hand-in-hand with the deployment team, partners and customers, to provide deployment advisory services to ensure proper design, configuration, resiliency, and overall best practices are followed.

 Responsibilities: 

• Provide deployment advisory services including best practice design, recommendations, and configurations
• Travel to customer locations to assist customers in short-term professional service engagements
• Assist deployment customers with testing or troubleshooting. Escalate to support as required
• Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams
• Become a Zscaler cloud services expert through self study, company training, and a desire to excel
• 50% travel per month
• Other duties or projects, as assigned 

Minimum Qualifications:

• 12+ years of prior work experience in similar positions (e.g. Solutions Architect, Systems Engineer, Technical Marketing Engineer, or a Support Engineer).
• Minimum Education: Technical bachelor’s degree and/or equivalent work experience.
• Deep understanding of networking or security in Enterprise environments.
• Able to learn and support cutting-edge technologies while context-switching.
• Strong understanding of how to navigate technical and architectural discussions.
• Comfortable talking about technical topics/issues with business people and business topics/issues with technical people; Able to express complex concepts in plain language to reach broader audiences.
• Excellent communication and follow-up skills across internal and external organizations.
• Ability to travel to partner sites, conferences, and other related events as required.
• Professional experience architecting and operating solutions built on (in order of preference): Azure, AWS, and GCP
• Experience with Hypervisors (in order of preference): VMware, Hyper-V, and KVM.
• Industry certifications such as CCIE, JNCIE, CISSP or CCSP preferred.
• Working knowledge of authentication systems such as LDAP and MS Active Directory
• Familiarity with IPSEC, GRE, HTTP/HTTPS, DNS protocols
• Familiarity with Proxy and SSL
• Familiarity with IIS Web Server administration
• Versatile with using various operating systems including Windows, Mac, and GNU/Linux
• Hands-on knowledge with network troubleshooting using tools such as Wireshark, tcpdump, Traceroute, and MTR 
• Experience with Symantec DLP preferred.