Build technical-based processes to support Retail team operations, and fully own and execute process inquiries/issues/incidents.
Build out reporting dashboards to analyze operational metrics, help prioritize follow-up actions, and continuously look to identify process bottlenecks and their solutions while using unit cost economics to find creative ways to keep operating costs to a minimum.
Collaborate with cross-functional teams and use data to understand customers’ needs, recognize areas for improvement, and anticipate desired outcomes.
Supervise the health/good shape of the owned processes throughout their lifecycle.
Communicate process status, process impact, resource requirements, business issues, technical issues, and their resolutions.
You'll Enjoy This Role If You Have:
2+ years of technical project management, business analysis or similar experience preferably with building and growing SaaS applications.
Turned manual processes into automated ones using a variety of tools (Excel, SQL, data integrators, process automation), used constant iteration to improve efficiencies, build and maintain reporting to track success
Maintained command over several variably sized projects of varying complexity (reporting, data management, process execution) proactively balancing your time throughout the day/week to drive team success
Familiarity with reporting dashboards, how to build & maintain them, determine when they are needed, and operationalize them
Proven track record in building strong cross-functional relationships with colleagues and partners and building influence within an organization brimming with strong opinions and deep expertise.
Detail orientation and comfort with tackling and troubleshooting technical challenges, and navigating complex data formats and reporting.
Ability to participate in strategic decisions and be resilient in the face of disagreement, changing business needs and structure, and failure; able to focus on the appropriate time horizon given the situation.
Strong interpersonal skills: must be sharp, energetic, outspoken, and results-oriented; able to prioritize and focus in a constantly evolving environment.
Strong analytical, communication, leadership, and customer service skills.
Organizational, coordination, and prioritization skills along with multi-tasking capabilities to get things done with time-sensitive requests
