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Remote role · senior-s

Senior Salesforce Administrator

Jenzabar

Remote
Role brief

Position Summary 

This role will see the successful candidate join the Enterprise Systems team as a Senior Salesforce Administrator. The candidate will report to the Enterprise Systems Manager and will work both independently as well as part of a team. This role will be responsible for managing the Salesforce environment including Sales Cloud, CPQ and DocuSign CLM. This person will be a key member of the team and will design, build, test and configure solutions on the Salesforce platform. They will work alongside a cross functional team to ensure critical business and system processes are maintained and evolve to meet the requirements of the business.

Essential Tasks 

  • Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
  • Manage the CPQ system's configuration, rules, and workflows, ensuring accurate pricing, discounting, bundling, and approvals in alignment with company policies.
  • Sandbox environment management and familiarity with change sets or other deployment tools.
  • Management of our Own Backup solution and disaster recovery process.
  • Integrate, troubleshoot, and fix issues between Salesforce and other Enterprise Systems using the Celigo platform.
  • Assists with the management and integration of applications with Salesforce including HubSpot, JIRA, SQL Server, NetSuite and OpenAir.
  • Support of Sales enablement tools including, but not limited to, Outreach, Gong, 6Sense, LinkedIn Sales Navigator and Seismic.
  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
  • Data management using Demand Tools and integrated Salesforce tools to improve Salesforce data quality, implementing rules and automation as needed.
  • Experience playing a technical lead role in a Sales Operations, Revenue Operations, Business Operations or Business Systems team or projects.
  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
  •  Provide exceptional end user support to business users.
  • Maintain knowledge of the latest Salesforce releases and test compatibility with our environment. 
  • Willingness to learn and at times share with and train other members of the IT team.
  • Other duties as assigned. 

Preferred Skills and Experience 

  • BS in a technical field, such as IT, Engineering, or Computer Science
  • Proven ability to consider upstream and downstream impact for changes proposed to the Salesforce platform
  • Salesforce Certified Administrator (Required)
  • Salesforce Certified Advanced Administrator, CPQ Specialist are highly preferred.
  • Other Salesforce certifications are a plus.
  • CPQ experience is a plus.
  • DocuSign CLM experience is a plus.
  • NetSuite experience is a plus.
  • OpenAir experience is a plus.
  • Ability and willingness to learn new systems and skills.
  • Strong analytical and problem-solving skills; ability to work creatively in problem solving environment.
  • Excellent customer service skills.
  • Excellent written and verbal communication skills.

 

The pay range for this position is $70,000 - $85,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

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