Position Summary
We’re hiring an experienced designer to join our Market Solutions Design Team. This is a client-facing role, responsible for participating in or leading workshops to help define problems and craft solutions with our partners in healthcare and the consumers who need them. As a Senior Designer, you’ll be involved in the full life-cycle of the design of customer solutions and bring a user-focused lens to compliment the customer’s business objectives.
This is a relatively new team so there is a high degree of opportunity for shaping processes and collaboration models.
What you will do
- Alongside customer stakeholders, work with the Product Management and Implementation teams to drive the collaborative discovery and design process to define/clarify the target audience, business and user goals, user flows, information architecture, visual design, and end-to-end experiences.
- Become an expert on the League platform and the “out of the box” capabilities with which customer solutions can be designed, and the different configuration options available of those capabilities.
- Work with the customer to understand requirements and develop designs for custom features that align with business and user objectives, creating a unique experience for their members.
- Partner with the Design Research team to drive or contribute to research that will improve our understanding of the customer’s target user and/or market in order to develop a more effective solution.
- Own all design deliverables for customer apps as assigned, from IA and high level flows through lo, mid, and hi-fidelity designs for “out of the box” solutions and solutions that incorporate custom functionality.
- Contribute to team initiatives around improving work processes, collaboration opportunities, and culture, continually reflecting on what is working and what opportunities exist
What you bring
- 5+ years hands-on experience in product design and/or design strategy
- Strong understanding of healthcare in the US and its competitive landscape
- Passion for using design thinking to improve people’s health and overall wellness
- Ability to develop deep understanding of customer / user needs and interpret their intent, and ability to recognize when additional research is needed
- Comfortable operating in and navigating through ambiguous problem spaces in collaboration with cross-functional teammates
- Demonstrable design skills in user flows, journey mapping, prototyping,and workshop facilitation
- End-to-end experience with all aspects of the design process from conception through detailed delivery
Security-Related Responsibilities
- Compliance with Information Security Policies
- Compliance with League’s secure coding practice
- Responsibility and accountability for executing League's policies and procedures
- Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations