Foster City, California, Foster City, California, US
Experience & eligibility
Education
Bachelors degree
Role signal brief
The role, at a glance
Extracted from the source posting · 95% confidence
Shift/Team Lead role within Zoox's Fusion Center Operations, responsible for managing remote operator teams (11pm - 8am, 5-day shifts). The position requires 6+ years of collaborative experience and 3+ years as an instructor or lead in operations, focusing on safety, process improvement, and technical expertise in TeleOps workflows.
Compensation
USD 84,000–123,000 / year
What you need
6+ years of experience working in a high-level collaborative environment
3+ years of experience as an Instructor or Lead within an operations team
Proven ability to problem-solve and improve operational efficiency
Experience working in a complex technical environment
Strong written and verbal communication skills
What you will own
Lead a team of operators to ensure they understand and execute short- and long-term targets
Conduct written and oral performance feedback with direct reports
Support Fleet Operations Management through process improvement
Act as the first point of contact to support service escalations
Interact with contractors to ensure they understand and execute job assignments
Core skills
Team LeadershipOperational ManagementProcess ImprovementCommunicationAutonomous Vehicle OperationsProblem Solving
The Fusion Center Operations team at Zoox ensures our autonomous vehicle completes missions by leveraging real-time remote human context to navigate complex scenarios. We are a multifaceted team responsible for feature product development and structured testing, and we serve as the operational link between the operations and software departments. You will work closely with leaders in the Fleet Operations organization and interact with multiple teams across the company, including TeleGuidance, PMO, User Experience, and Product. Our Shift/Team Leads are disciplined team players who believe in doing everything it takes to accomplish the mission safely.
As a Fusion Center Operations Shift/Team Lead, you will lead a team of operators (rider operators, teleoperators, and mission control associates) to ensure they understand and execute both short- and long-term targets. Team Leads at Zoox are hands-on, working with & alongside their team daily and leading by example to ensure all software and hardware tests meet Zoox’s high standards. You will be the field expert on tools, features, and functions related to TeleOps workflows, coordinating and streamlining processes that support Fleet Operations at Zoox.
Uphold a safety-centric, inclusive, and open-communication culture and conduct written and oral performance feedback with direct reports at regular intervals
Support Fleet Operations Management through process improvement across safety and efficiency for the team
Work closely with other Team Leads and Program/Project Managers within FleetOps to ensure their team stays aligned with Zoox’s overall goals.
Become knowledge experts on Zoox’s proprietary software related to TeleOps, Mission Control and Rider Support
Interact with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute their job assignments
Support missions through a wide variety of roles
Act as a “player/coach” regularly and as the first point of contact to support service escalations
Qualifications
6+ years of experience working in a high-level collaborative environment and promoting a teamwork mentality
3+ years of experience as an Instructor or Lead within an operations team in a highly cross-functional environment.
Proven ability to problem-solve and improve operational efficiency
Experience working in a complex technical environment
Proactive mindset and resourcefulness
Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
Bonus Qualifications
Bachelors degree
3+ years of autonomous vehicle industry or operations experience
