3+ years of experience in a fast-paced environment
Experience leading a blended workforce of W2 and 1099 employees
Retail, grocery, military, restaurant or equivalent experience
Strong written and verbal communication skills
Strong conflict resolution skills
Strong skills with team development and engagement
Role signal brief
The role, at a glance
Extracted from the source posting · 95% confidence
Gopuff is hiring a Site Manager for a facility in Durham, NC, to lead Shift Leaders, Field Operations Associates, and Driver Partners. The role involves overseeing facility operations, driving KPIs and financial performance, and ensuring compliance with safety and legal standards. Candidates must have 3+ years of experience leading mixed W2/1099 workforces in retail or equivalent environments.
What you need
3+ years of experience in a fast-paced environment
Experience leading a blended workforce of W2 and 1099 employees
Retail, grocery, military, restaurant or equivalent experience
Strong written and verbal communication skills
Strong conflict resolution skills
Strong skills with team development and engagement
What you will own
Lead a local team of Shift Leaders and Field Operations Associates overseeing facility operations and a team of independent Driver Partners
Plan, direct, and be accountable for all facility operations including deliveries, inventory, equipment, and systems
Drive improvements to key performance indicators (KPIs) such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
Train and coach associates to work safely while following standard work and processes
Accountable for driving the financial performance of the site by ensuring budgeted productivity, labor, and other expenses are achieved
Ensure compliance with Gopuff and legal policies, procedures, and regulations by analyzing and interpreting reports
Gopuff is seeking a Site Manager to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations as well as a team of independent Driver Partners.
Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first.
Responsibilities:
Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
Training and coaching associates in the facility to work safely while following all standard work and processes.
Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
Implementing and monitoring Safety and Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
Create and implement plans to improve the safety, culture and financial performance of the facility
Qualifications:
3+ years of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.
Retail, grocery, military, restaurant or equivalent experience
Bachelor’s degree, preferred
Strong written and verbal communication skills
Strong skills with conflict resolution
Strong skills with team development and engagement
Proficiency in computer usage, email, and Google Suite
Ability to lead in an ever-changing environment
Proven track record of being a change agent with improving processes and efficiencies
Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
Ability to stand, bend, reach and walk during shifts
Ability to lift up to 49 pounds
Professional fluency in Spanish, preferred
Additional
#LI-GOPUFF At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
