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Solutions Engineer - Live Chat and General Support

Xometry

Salary
ManufacturingEngineeringTechnical SalesProblem SolvingPresentation
Role brief

Xometry is revolutionizing the custom manufacturing industry with our instant quoting technology and nationwide manufacturing network. We're seeking an experienced Solutions Engineer to join our team.

Role Overview:

  • Serve as a trusted advisor to prospects and customers
  • Propose solutions to real business problems using technical expertise
  • Work with Sales team to sell manufacturing processes across North America

Key Responsibilities:

  • Conduct discovery meetings to uncover business and technical requirements
  • Answer customer's technical questions on DFx and Xometry's manufacturing capabilities
  • Consult with prospects and customers to identify applications of Xometry technology
  • Demonstrate Xometry capabilities, including our software quoting platform
  • Support internal teams by providing feedback and content for marketing collateral
  • Serve as an industry thought leader at events and webinars

Qualifications:

  • 3-5+ years experience in engineering or technical field
  • Engineering degree (mechanical preferred) or related technical degree
  • Strong knowledge of various manufacturing processes across multiple industries
  • Comfortable with technical discussions and executive-level presentations
  • Experience preparing technical solutions for business proposals
  • CAD experience
  • Excellent communication and presentation skills
  • Willingness to travel up to 25%
  • U.S. citizen, legal resident, or valid work visa required

We Value:

  • Self-motivation and ability to manage multiple projects
  • Strong interpersonal skills
  • Expertise in areas such as Manufacturing, New Product Development, Materials, CNC Machining, Additive Manufacturing, Injection Molding
  • Consultative approach, asking questions to understand the 'why'