About HighLevel:
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our PeopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our ImpactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.Learn more about us on our YouTube Channel or Blog Posts.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our PeopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our ImpactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.Learn more about us on our YouTube Channel or Blog Posts.
About the Role:
We're looking for a Senior Engineering Manager to lead the team building HighLevel's Payments Platform. This leader will own the execution, reliability, and evolution of the platform that powers checkout, subscriptions, payment orchestration, invoicing, and financial reconciliation at scale.
This is a hands-on technical leadership role where you'll partner closely with Product, Design, Finance, Support, Infrastructure, and other engineering teams to deliver reliable, secure, and scalable payment experiences. You'll build and grow a high-performing engineering team while driving technical strategy, operational excellence, and stakeholder alignment.
This is a hands-on technical leadership role where you'll partner closely with Product, Design, Finance, Support, Infrastructure, and other engineering teams to deliver reliable, secure, and scalable payment experiences. You'll build and grow a high-performing engineering team while driving technical strategy, operational excellence, and stakeholder alignment.
Requirements:
What You'll Lead:
Responsibilities:
- Lead and Grow a High-Performing Engineering Team:
Build, mentor, and scale a high-performing team of backend engineers
Create an environment of ownership, accountability, continuous learning, and technical excellence
Coach engineers through regular feedback, career development, performance management, and growth planning
Drive hiring strategy, interview quality, onboarding, and succession planning
Foster engineering best practices through design reviews, code quality, technical mentorship, and knowledge sharing
- Drive Execution & Delivery:Own execution for the Payments Platform roadmap, ensuring predictable delivery across multiple concurrent initiatives
Balance business priorities with long-term platform investments, technical debt reduction, and reliability improvements
Coordinate cross-team dependencies while proactively identifying risks, blockers, and execution gaps
Lead sprint planning, roadmap planning, estimation, prioritization, and delivery reviews
Ensure engineering teams consistently deliver high-quality, maintainable software
- Partner with Cross-functional Stakeholders:Work closely with Product, Finance, Compliance, Customer Success, Marketing, Infrastructure, and Security teams to translate business objectives into technical roadmaps
Communicate engineering tradeoffs, delivery timelines, risks, and technical decisions to executive stakeholders
Align multiple engineering teams around shared architectural decisions, platform capabilities, and operational goals
Drive roadmap planning while balancing customer impact, platform scalability, and engineering investments
- Own Platform Reliability & Operational Excellence:Lead the team responsible for highly available, planet-scale payment infrastructure including checkout, subscriptions, payment orchestration, invoicing, ledger, and reconciliation services
Ensure the team designs resilient distributed systems using patterns such as:
Idempotency
Retry strategies
Circuit breakers
Saga/Outbox patterns
Graceful degradation
Multi-region failover
Champion production excellence through:
SLO ownership
Error budgets
Incident management
Disaster recovery planning
Capacity planning
Operational readiness reviews
- Drive Technical Strategy:Partner with Staff and Principal Engineers to evolve platform architecture and technical direction
Guide architectural decisions around:
Domain Driven Design
API governance
Event-driven systems
Service boundaries
Data consistency models
Ensure engineering teams maintain strong engineering standards for API lifecycle management, schema evolution, observability, security, and platform reliability
Lead technical planning while balancing scalability, maintainability, delivery speed, and operational cost
- Champion Engineering Excellence:Establish engineering standards for:
API design
Code quality
Testing strategy
CI/CD
Documentation
Operational readiness
Promote a strong engineering culture through design reviews, RFCs, ADRs, postmortems, and continuous improvement initiatives
Drive adoption of developer productivity improvements including service templates, automated testing, observability, and deployment tooling
- Drive Execution & Delivery:
- Partner with Cross-functional Stakeholders:
- Own Platform Reliability & Operational Excellence:
- Drive Technical Strategy:
- Champion Engineering Excellence:
Additional
EEO Statement:
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