AS A SENIOR ENGAGEMENT MANAGER, YOU WILL HAVE THE OPPORTUNITY TO:
Perform as one of NeuraFlash’s leading Enterprise Program Management, Engagement Management and Solution Delivery experts
Lead enterprise-level engagements (large brands, $1M+, etc.) with a hands-on approach, providing direction, guidance and approaches to engagement management, project management, and architecture
Act as a “thought leader” for our customers. Implement and oversee the quality of our deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance across customer engagements
Drive innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets
Work in close partnership with our Delivery Excellence team to improve our ability to deliver complex solutions to our largest customers
Provide executive level Business Consulting and Pre-Sales support
Work hand-in-hand with our Sales team and Practice Leaders on consulting and pre-sales activities
Conduct situational assessments of our customer’s business goals
Advise our customers of solution tradeoffs to assist in the cost / benefit analysis taking into account business process, architecture, and IT operating model
Develop and present key findings, POV, recommendations, progress updates, and run executive reviews
Contribute to NeuraFlash at a leadership level, be an advocate of our brand, and help NeuraFlash grow and scale
Acquire and maintain all applicable Salesforce Certifications
Travel up to 25% for customer projects and company events
Be a NeuraFlash evangelist in the Salesforce Community, and help us cultivate a company culture of success (company and personal) and fun
QUALIFICATIONS:
7+ years of consulting experience in delivery leadership relative to iterative software development as a Project Manager, Program Lead, Engagement Lead, and similar roles leading complex projects
5+ years of experience leading customer engagements of 15+ individuals
5+ years of experience selling and delivering business solutions on the Salesforce platform; demonstrated ability to speak to the delivery approach(es) and considerations for different sizes and scales of projects and clients across Salesforce clouds
Strong experience with Salesforce, Amazon Connect, Contact Center technology implementations, or Salesforce Field Service / Revenue Cloud highly preferred
Experience in all phases of services delivery, software development, and testing life cycles
Expert in agile software delivery methodologies: Scrum, Kanban, SAFe, and Lean
Expert at project delivery, including all aspects of program management and the SDLC
Experience in management of established technology and product departments with mature program management processes and standards for both Agile and Waterfall project methodologies
Experience with building out project and program teams and organizing programs for success
Experienced in management with a strong history of mentoring others
Demonstrated track record of writing SOWs, reviewing proposals with clients and negotiating contracts
PREFERRED SKILLS:
Passion for delivering software solutions, building Salesforce, Amazon and other software solutions with state-of-the-art technology
Outstanding verbal and written communication skills to audiences of all levels including client-facing skills
Eager to embrace challenging situations and enjoys solving complex problems
