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Support Manager (English, Portuguese, Spanish)

Nielsen

remote,Mexico City, MexicoCustomer Service
Role brief

Description

Why do we have this role?
Nielsen works with a client on its marketing programmes, providing a pre-review service to check OEM marketing materials for compliance with the requirements of the marketing programmes prior to publishing, and auditing OEMs’ published marketing materials.  

Nielsen has four OEM Support Managers covering Europe, Americas and Asia Pacific who provide support and guidance to OEMs in meeting the requirements of the marketing programmes. The OEM Support Manager - Americas is dedicated to supporting OEMs in the US region.

This is a full-time role which forms an integral part of the Ad Check leadership team.

Why do we have this role?
Nielsen works with a client on its marketing programmes, providing a pre-review service to check OEM marketing materials for compliance with the requirements of the marketing programmes prior to publishing, and auditing OEMs’ published marketing materials.  

Nielsen has four OEM Support Managers covering Europe, Americas and Asia Pacific who provide support and guidance to OEMs in meeting the requirements of the marketing programmes. The OEM Support Manager - Americas is dedicated to supporting OEMs in the US region.

This is a full-time role which forms an integral part of the Ad Check leadership team.

Responsibilities

  • The role involves providing comprehensive support to US-based OEM contacts in English.
  • This includes acting as the first point of contact, addressing queries, delivering training, and building strong relationships.
  • The individual will work closely with regional OEM Support Managers and the client to ensure consistent guidance and address any issues.
  • Additionally, the role involves providing expert advice to the client, assisting with Ad Check operations, and supporting colleagues as needed.
  • Travel may be required for training purposes. The ultimate goal is to influence OEM behavior, support the client, and achieve business goals while collaborating with various stakeholders within the company.

    • Qualifications

  • Bachelors Degree in any reHigher qualification/degree
  • Fluency in English, and Portuguese or Spanish
  • Good keyboard skills and knowledge of Google, Adobe Acrobat and Microsoft Office.
  • Client-facing support/customer service 
  • Line management experience

    • #LI-YL1