POSITION SUMMARY:
Supervisor, Accessioning works closely with the manager to ensure company and team goals are met. Ensures high-quality work is completed timely.
PRIMARY RESPONSIBILITIES:
Responsible for day-to-day staffing/scheduling/setting up sample processing schedules.
Ensures production work is consistently completed according to department goals.
Ensures all case samples are processed and accounted for.
Monitors team members to ensure adherence to SOPs and safety procedures Oversees training for new hires; works in conjunction with lead to train new hires.
Investigates/follows up on lab errors (NCR). Assists manager in initiating and completing CAPAs.
Handles employee issues.
Collaborates with Manager to resolve issues.
Ensures alignment with team for reasoning behind instructions/processes, changes that are made, why certain ideas cannot be implemented effectively.
Meets regularly with individual team members to discuss goals and progress.
Responsible for staff performance reviews.
Plans and leads team meetings Keeps team morale up and maintains professionalism of team members, including by acting as role model.
Adheres to Departmental Expectations Ensures compliance with all regulatory agency requirements through documentation, audits, and corrective action.
Go-to person when manager is not present.
Assists the team in day to day work if necessary.
Approves timecards and PTO requests.
Escalates lab issues and team concerns to manager.
Communicates the problem and suggests possible solutions.
Understands the entire lab process and is able to identify and troubleshoot issues when they arise.
Understands when and how to escalate issues appropriately.
Makes sure the goals set by manager for the team are being met in the lab.
Performs and completes side projects assigned by the manager.
Actively interacts with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support.
Receives assignments in the form of objectives with goals and the process by which to meet goals.
Provides direction to employees according to established policies and management guidance.
Administers company policies that directly affect subordinate employees.
Recommends changes to unit or sub-unit policies.
Provides direct supervision to professional individual contributors and/or skilled, support individual contributors.
Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.
This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job.
Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
Must maintain a current status on Natera training requirements.
Performs other duties as assigned.
QUALIFICATIONS:
High School Diploma or equivalent required; BS/BA degree preferred
2+ years of industry-related experience
KNOWLEDGE, SKILLS, AND ABILITIES:
Proven leadership experience
Ability to take on projects with little supervision.
Excellent interpersonal, communication, computer, and troubleshooting skills.
Excellent oral and written communication skills.
Word processing and data management skills.