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Technical Account Manager

hybrid,Select USA Remote LocationsProductFull-time
Before you apply

Role details

The practical picture
Work arrangement
Fully remote
Employment
Full-time
Role signal brief

The role, at a glance

Extracted from the source posting · 95% confidence

FreedomPay is hiring a Technical Account Manager to serve as a trusted technical partner to enterprise clients, managing end-to-end delivery of complex implementations while coordinating across product, engineering, and support teams. The role requires 5+ years of client-facing technical experience in a SaaS or payments environment.

Remote scope
Select USA Remote Locations

What you need

  • 5+ years in a client-facing technical role such as Technical Account Manager, IT Project Manager, Solutions Architect, or Implementation Manager in a SaaS or payments environment
  • Strong project and stakeholder management skills able to manage multiple high-touch accounts and delivery streams simultaneously
  • Experience with API-based products, system integrations, and enterprise platform configurations
  • Excellent communication skills able to tailor messaging to technical and non-technical audiences
  • Proficiency in Agile methodologies and tools (e.g., Jira, DevOps, MS Project)
  • Bachelor's degree in Computer Science, Engineering, MIS, or related field

What you will own

  • Own the full lifecycle of assigned enterprise accounts from onboarding through ongoing support as primary technical and strategic point of contact
  • Act as program manager and internal quarterback driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support teams
  • Lead delivery of complex software implementations ensuring projects are delivered on time, within scope, and on budget
  • Translate client needs into actionable internal workstreams ensuring technical feasibility, clarity, and prioritization of deliverables
  • Conduct client-facing meetings to review delivery progress, usage trends, open items, and opportunities for optimization
  • Manage project documentation including requirements, design specs, release notes, and training materials
Core skills
Technical Account ManagementProject ManagementSaaSAPI IntegrationsAgile MethodologiesStakeholder ManagementClient Relationship ManagementJiraSolutions ArchitectureCross-functional Leadership
View source evidence
  • location “hybrid,Select USA Remote Locations”
  • remote_scope “Select USA Remote Locations”
  • applicant_location_requirements “Select USA Remote Locations”
  • must_have “5+ years in a client-facing technical role such as Technical Account Manager, IT Project Manager, Solutions Architect, or Implementation Manager in a SaaS or payments environment”
  • must_have “Bachelor's degree in Computer Science, Engineering, MIS, or related field”
  • responsibilities “Own the full lifecycle of assigned enterprise accounts, serving as the primary technical and strategic point of contact from onboarding through ongoing support”
  • responsibilities “Lead the delivery of complex software implementations, ensuring projects are delivered on time, within scope, and on budget”
  • skills “Technical Account Manager”
  • skills “Agile methodologies”
  • nice_to_have “Relevant certifications (PMP, Scrum Master) preferred”
technical account managementproject managementsaasapi integrations
Role brief

Primary Responsibilities:

  • Own the full lifecycle of assigned enterprise accounts, serving as the primary technical and strategic point of contact from onboarding through ongoing support.
  • Act as a program manager and internal quarterback—driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support teams.
  • Lead the delivery of complex software implementations, ensuring projects are delivered on time, within scope, and on budget.
  • Translate client needs into actionable internal workstreams, ensuring technical feasibility, clarity, and prioritization of deliverables.
  • Conduct client-facing meetings to review delivery progress, usage trends, open items, and opportunities for optimization.
  • Manage project documentation including requirements, design specs, release notes, and training materials.
  • Track and report project milestones, budgets, and expenditures; ensure timely and accurate invoicing.
  • Coordinate with external vendors, partners, and client-side project managers to align on delivery timelines and dependencies.
  • Serve as a liaison between Sales, Product, and Engineering to inform roadmap decisions and advocate for client priorities.
  • Escalate and resolve issues with urgency and transparency, maintaining high levels of client satisfaction and retention.
  • Contribute to the evolution of the TAM function by developing repeatable processes, playbooks, and documentation.

    • What We're Looking For:

  • 5+ years in a client-facing technical role such as Technical Account Manager, IT Project Manager, Solutions Architect, or Implementation Manager in a SaaS or payments environment.
  • Strong project and stakeholder management skills; able to manage multiple high-touch accounts and delivery streams simultaneously.
  • Experience with API-based products, system integrations, and enterprise platform configurations.
  • Excellent communication skills, able to tailor messaging to technical and non-technical audiences.
  • Proficiency in Agile methodologies and tools (e.g., Jira, DevOps, MS Project).
  • Hands-on experience with project documentation, sprint planning, and cross-functional coordination.
  • Bachelor’s degree in Computer Science, Engineering, MIS, or related field; relevant certifications (PMP, Scrum Master) preferred.
  • Willingness to travel up to 15–20% within the U.S.