Responsibilities

On-site implementation of live systems and conducting staff training of products
Train customers on the VenueNext suite of applications.
Perform Site Surveys to gather information on stadiums and arenas.
Ensure solutions meet the specification of the customer requirements and verify requirements are met.
Be a subject matter expert on S&E POS and payments products, both software and hardware.
Review menu configurations with customers before the Implementation team arrives on site to ensure each customer is satisfied with their setup.
Ensure follow-up and resolve issues arising from workshop sessions and/or related to business processes and system functionality intermittently.
Maintain product labs and assist in issue reproduction and research.
Stay Current on job related equipment, procedures and information via attendance of critical meetings and team stand-ups
Managing Travel Expense Reports and following company Travel Policy

Qualifications

Experience with architecture and configuration of enterprise software
Ability to read technical documentation and logs
Demonstrated consulting skills
Capable of driving process improvement
Strong interpersonal skills
Ability to work with clients and partners to build a sense of shared ownership and minimizes potential resistance
High degree of initiative, motivation, and problem-solving skills
Ability to be flexible and adapt to change in a complex global organization
Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills
High degree of initiative, accuracy, efficiency, and attention to detail
Ability to maintain a positive attitude under stressful circumstances
Ability to maintain confidentiality when dealing with proprietary information
Demonstrable record in successful large-scale enterprise software implementation

Education and Experience:

Considerations:

Technical Consultant I