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Technical Support Associate

Alarm.com

Hybird-Bogotá, ColombiaCustomer ServiceFull-time
Before you apply

Role details

The practical picture
Work arrangement
Hybrid
Employment
Full-time

Experience & eligibility

Experience
2+ years of work experience in technical support and/or sales.

Inside the role

Qualifications
Fluency in English and Spanish (written and oral) 2+ years of work experience in technical support and/or sales Strong technical aptitude and computer skills Proficiency in Microsoft Word, Excel and PowerPoint Ability to work in multiple technical mediums simultaneously
Role signal brief

The role, at a glance

Extracted from the source posting · 90% confidence

Alarm.com is seeking a Technical Support Associate to support international channel partners in the LATAM region from its hybrid office in Bogotá, Colombia. The role involves troubleshooting technical issues, managing support documentation, and collaborating with sales engineering. Candidates must have 2+ years of technical support or sales experience and fluency in English and Spanish.

What you need

  • Fluency in English and Spanish (written and oral)
  • 2+ years of work experience in technical support and/or sales
  • Strong technical aptitude and computer skills
  • Proficiency in Microsoft Word, Excel and PowerPoint
  • Ability to work in multiple technical mediums simultaneously

What you will own

  • Provide technical support for authorized dealers, distributors, and customers in the LATAM region
  • Document calls, issues, resolutions, and follow-ups in the company's web-based support system
  • Develop and revise technical support documentation
  • Collaborate with team members to improve quality and service
  • Monitor support queues and escalate interactions requiring assistance
  • Develop troubleshooting steps to resolve technical concerns
Core skills
Technical SupportCustomer ServiceMicrosoft OfficeEnglishSpanish
Internal freshness window ends Oct 18, 2026
View source evidence
  • department “Department: International”
  • workplace_type “This is a hybrid position working three days in office.”
  • workplace_type_evidence “working three days in office”
  • location “working from our office in Bogota, Colombia”
  • must_have “2+ years of work experience in technical support and/or sales.”
  • must_have “Fluency in English and Spanish (written and oral).”
  • experience_months “2+ years of work experience in technical support and/or sales.”
technical supportcustomer servicemicrosoft officeenglish
Role brief

POSITION OVERVIEW

Alarm.com, a fast growth entrepreneurial technology company, is seeking an ambitious and self-directed individuals that have proven customer support and operations experience to join our International team working from our office in Bogota, Colombia. This is a hybrid position working three days in office. This International Technical Support Associate will be a service minded and reliable team member to create and manage the technical support help for our international channel partners. This person is responsible for satisfying our channel partner’s needs for quick, thorough and reliable responses to a broad variety of service requests, ranging from product information, pricing, contracts updates, logistics status, requests for marketing support, and more. 

RESPONSIBILITIES

The primary job responsibilities will include:

  • Providing exceptional technical support for our authorized dealers, distributors, and customers in the LATAM region, using various means to troubleshoot technical concerns and research possible solutions.
  • Providing thorough documentation for calls taken including encountered issues, resolutions, and follow-up required using the company’s web-based support system.
  • Developing and/or revising technical support documentation for products and processes.
  • Collaborate with other team members to ensure on-going improvements in quality and service. 
  • Monitor support queues and bring attention to interaction queue that requires additional assistance.
  • Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions.
  • Act as a reference point for questions or doubts coming from the support team.
  • Assisting with technical trainings and pre-sales tech support for new product releases in coordination with the Sales Engineering team.
  • Other duties as assigned 

REQUIREMENTS

  • Fluency in English and Spanish (written and oral).
  • 2+ years of work experience in technical support and/or sales.
  • Background and strong desire to work for a technology company and quickly learn necessary technical skills to successfully perform daily duties.
  • Demonstrate passion for providing the highest-quality customer service.
  • Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word).
  • Ability to communicate with customers via email and phone in a clear and professional manner.
  • A self-starter who is able to operate independently and is customer service oriented.
  • Must possess the ability and commitment to meet deadlines even during high volume periods.
  • Must be proficient in Microsoft Word, Excel and PowerPoint.
  • Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern.
  • Proven ability to communicate clearly with all levels within an organization.
  • Self-motivated and disciplined individual that has experience working independently.
  • Flexible working hours that can accommodate support needs for local business hours.
  • Bachelor’s Degree preferred.