Technical Support Engineer role at Saviynt supporting hybrid operations in Bengaluru. Candidate will provide technical support for Saviynt's AI-powered identity platform, troubleshoot customer issues, collaborate with internal teams, and maintain customer satisfaction through documentation and knowledge sharing.
What you need
- Minimum 3 years' experience in implementing various IGA solutions
- Strong domain knowledge in Identity and Access Management (IAM)
- Hands-on experience configuring and deploying IAM tools like Saviynt, SailPoint, OIM or ISIM
- Knowledge and experience invoking REST/SOAP web services using tools such as Postman
- Database: Extensive experience in database operations and SQL
- Strong hands-on experience with scripting (e.g., Shell, JavaScript, Python, Groovy)
What you will own
- Communicate with end users and businesses to explain issues and solutions for implementation and break-fix related questions
- Troubleshoot customer-reported incidents and system alerts, identifying, debugging, and resolving break-fix issues
- Provide technical analysis for incidents including resolution and root cause analysis, meeting agreed service levels
- Publish knowledge articles for incidents and service requests, prepare technical documents for standard operating procedures
- Work closely with Internal Saviynt Labs Teams for activities related to supporting IAM and CPAM service offerings
Core skillsIdentity and Access Management (IAM)IGA SolutionsIAM Tools Configuration and DeploymentREST/SOAP Web ServicesSQLScriptingCloudJavaLinuxWindows
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.WHAT YOU WILL BE DOING
Customer Communication
Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.
Drive Customer Satisfaction through timely & quality communication.
Troubleshooting Skills
Troubleshooting of customer reported incidents and system alerts.
Identify, debug and troubleshoot break fix issues and take it to a resolution.
Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.
Respond and resolve issues within agreed service levels.
Collaboration & Knowledge Sharing
Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.
Domain
Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.
KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity
WHAT YOU BRING
Minimum 3 years’ experience in implementing various IGA solutions
Strong Domain knowledge in Identity and Access Management (IAM)
Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
Database: Extensive experience in database operations & SQL
Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
Basic knowledge of operating systems such as Linux, Unix & windows
Prior experience integrating with any SSO providers
Experience working with global Customers and strong customer focus
Excellent written and verbal communication skills
Keywords: Cloud, Java, Scripting, Linux, SQL
