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Remote role · vendor-o

Vendor Operations Coordinator - Egypt

Passport Shipping

remote,Remote, Egypt
Role brief

Description

About Passport:

Our goal is to help brands reach their global potential by building the #1 international eCommerce enablement solution for DTC brands.

Hundreds of the world’s top direct-to-consumer brands like iHerb, Tommy John, Native, Ritual, Seed.com, and more trust Passport to enable their international eCommerce channel.  With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally.


Responsibilities

  • Interacting with vendor and carrier inquiries
  • Engage with internal customer-facing teams to provide insightful analysis and recommendations, offer prompt resolutions to queries or challenges, and direct teams to the appropriate resources or departments for further assistance or expertise.
  • Engage with brands and customers as necessary; request missing information and promptly respond to inquiries, ensuring effective communication and satisfactory resolution of queries.
  • Investigation of parcels and vendor concerns through multiple avenues
  • Ability to work through a daily task list, and monitor emails daily to update different types of data throughout the day
  • Quickly learn how different systems work and how to effectively use them
  • Communicates effectively with Operations team members and leads
  • Run reports, analyze data, and troubleshoot issues as needed
  • Enter key performance indicator data accurately and on time for multiple vendors
  • Use of problem-solving to flag issues and troubleshoot issues
  • Review data for deficiencies or errors, correct any incorrect information
  • Analyze data to optimize operational processes and enhance the team’s efficiency.
  • Provide feedback and find pain points in the process, gather information for internal systems, and work on projects as needed
  • Foster a positive and collaborative team environment, supporting colleagues and contributing to a culture of continuous improvement.
  • You will be expected to work on a fixed schedule from 7 pm to 3 am and be responsive during your set hours

    • You have many of the following:

  • Excellent written and verbal communication skills, with the ability to convey complex ideas clearly and concisely.
  • Detail-oriented with a focus on process improvement, self-motivated and energetic, with the drive and ability to learn new skills.
  • Positive attitude and a willingness to learn and grow in a dynamic remote environment.
  • Experience with Zendesk, and advanced knowledge of GSheet or Microsoft Office Suite are a plus.
  • Ability to multitask, prioritize tasks, and manage time effectively to meet deadlines and achieve operational goals.
  • Self-motivated, positive attitude, Team player
  • Adept at rapid process understanding and implementation

    • What you'll get...

    - Competitive cash and equity packages
    - Stipend for health insurance
    - Work from home stipend
    - 100% remote work environment #LI-Remote
    - Paid Time Off
    - Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
    - Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America 
    - Learning & Development Fund for upskilling or products to improve your day-to-day work life
    - Teammates around the world in 8 different time zones!